Terms & Conditions

  1. Definitions In these terms and conditions the following expressions shall have the meanings stated:- 1.1 “Administrative Fee” means a charge levied by the Organiser pursuant to clause 4 to cover its reasonable administrative costs following any type of cancellation 1.2 “Contract” means together these terms and conditions and the Order Form. 1.3 “Event” means the event being organised by the organiser and described on the Order Form. 1.4 “Customer” means the company firm or individual that has entered The Rural Business Awards, is an advertiser, sponsor, partner or associate as outlined  and named on the Order Form and shall be deemed to include (where appropriate) all employees, servants and agents of such company, firm or individual. 1.5 “Force Majeure Event” means fire, storm explosion or any other circumstances beyond the reasonable control of the organiser. 1.6 “Order Form” means the form attached to these terms and conditions and completed by the purchaser. 1.7 “Organiser” means The Rural Business Awards LTD 1.8 “Regulations” means the regulations made by the Organiser and/or the owner. 1.9 “Payments” means the payments due from the Customer to the Organiser and referred to on the Order Form. 1.10 “Venue” means the premises at which an event is to be held which will vary.
  2. Application for sponsorship or advertising of any kind 2.1 All applications shall be made in the form of the Order Form and the Organiser reserves the right to reject any application, 2.2 The Contract, together with the Regulations, shall constitute the entire agreement and understanding between the parties with respect to its subject matter.
  3. Payment 3.1 The payment shall be in the amount set out in the Order Form. 3.2 The customer shall pay the Organiser in accordance with the payment plan set out in the Order Form provided that in the absence of any such payment plan, the Organiser shall be entitled to raise an invoice at any time and the full amount shall be payable within 30 days of the date of such invoice.
  4. Cancellation 4.1 The customer shall only be entitled to cancel their booking by giving notice in writing by recorded post to the Organiser no less than 20 weeks before the date of the relevant event. Email or telephone cancellation is not acceptable. 4.2 The Organiser shall be entitled to cancel the customers booking from any venue:- Where any sum due from the customer under the Contract remains outstanding after the due date for payment; or where the customer becomes bankrupt or enters into liquidation, (other than voluntary liquidation for the purpose of amalgamation or reconstruction), or has a receiver appointed or suffers any similar event of insolvency; or where the customer fails to comply with any of its obligations under the Contract and, in the case of a failure capable of remedy, has in addition failed to comply with a notice given by the Organiser requiring the failure to be remedied within a reasonable period of time. 4.3 If an evaluation period (EVP) has been agreed, the contract can be cancelled at any point prior to the (EVP) date stated on the contract. The cancellation must be in writing and posted by recorded delivery, as proof may be required if there is a dispute. 4.4 Following any cancellation of the customer booking in accordance with this clause 4:- The full payment amount shall be immediately due and payable; and The Organiser shall be entitled at its discretion to charge the customer a reasonable Administrative Fee (in addition); and The Organiser shall be under no obligation to make any refund of any monies already paid by the customer.
  5. Postponement of Event In the event that the Organiser is forced to alter the date(s), duration or venue or any of the other arrangements relating to the Event by reason of a Force Majeure Event or any other reason the Organiser may re-arrange an event similar to the chosen event within a reasonable period of time and, in such event, this Contract shall remain in force and the Organiser shall be under no obligation to refund the Payment (or any part of it).
  6. Liability and Indemnity 6.1 The Organiser shall perform its obligations under the Contract using reasonable care and skill but all other warranties (whether implied by statute or otherwise) are hereby expressly excluded. 6.2 The Organiser shall not be responsible for any loss of or damage to any property of the customer while at the Venue or otherwise (howsoever such loss or damage may be caused) and the Customer is advised to secure his own insurance to cover the risk of such loss or damage. 6.3 The Organiser shall not be liable to the customer for any loss or damage arising directly or indirectly as a result of a Force Majeure Event. 6.4  Subject to clause 6.5 the total liability of the Organiser under or in connection with the Contract shall not exceed the amount of the Payment. 6.6 Nothing in this Agreement shall have the effect of limiting or excluding the liability of the Organiser for any death or personal injury caused by the negligence of the Organiser or its employees or agents.
  7. Complaints If you are not satisfied with any part of the contract or handing of personal data you can seek recourse through writing to us at The Rural Business Awards Unit 2b, Suite 4b, East Bridgford Business Park, Kneeton Road, East Bridgford, Nottingham, NG13 8PJ Alternatively, you can telephone 01163 800525.


Privacy Policy – The Rural Business Awards Limited.

At The Rural Business Awards Limited, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, attend our events, and purchase our advertising and marketing products. We will outline how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check our website www.ruralbusinessawards.co.uk occasionally to ensure that you’re happy with any changes. By using our website, or purchasing any related product or service you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to office@ruralbusinessawards.co.uk or by writing to The Rural Business Awards Unit 2b, Suite 4b, East Bridgford Business Park, Kneeton Road, East Bridgford, Nottingham, NG13 8PJ Alternatively, you can telephone 01163 800525.

Who are we?

The Rural Business Awards were established in late 2014. The first Awards were presented in October 2015. The rural business awards works with partner organisations large and small, as well as many niche rural organisations and charities. The aim of the awards has not changed over the years and we aim to give recognition to businesses operating right across the Rural sector, to acknowledge the breadth and depth of opportunity presented by the Great British countryside, as well as to celebrate the achievements of our rural businesses, from engineering through to artisan ood producers and professional services organisations.The aim of the RBAs is to grow The Rural Business Awards to become the UK’s most prestigious and respected Awards for rural businesses and to develop a strong network and community of rural business owners.

How do we collect information from you?

We obtain information about you when you use our website, enter the awards, become a sponsor, partner or associate or even advertise with us for example, when you complete the contact form, when you complete the site registration form, purchase a product from our store or engage with other forms within our site.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

Website Recording.

Like many other websites, The Rural Business Awards website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Main Cookies used on our site:

  • Google Analytics / Google Adwords
  • These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
  • The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
  • For more information on Google Analytic’s privacy policy visit here – http://www.google.com/analytics/learn/privacy.html
  • Google Maps
  • These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.

How is your information used?

We may use your information to:

  • Contact you regarding queries raised in the contact form.
  • Progress an order you have submitted and send you information directly related to this.
  • Process a purchase that you have made.
  • Carry out our obligations arising from any contracts entered into by you and us.
  • Deal with entries into a competition.
  • Seek your views or comments on the services we provide.
  • Notify you of changes to our services.
  • Send you communications which you have requested and that may be of interest to you.These may include information about  campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services.
  • Process a grant or job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes without your permission. Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings).

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure store pages, your payments are processed by a third party payment processor, Stripe, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your Choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

If you have been or are part of our database prior to 1st January 2018 and wish to change your marketing preferences contact us by email: or telephone on 01163 800525.

How you can access and update your information

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy.

Right to erasure

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in January 2018.


Tickets are non-refundable.

Tickets are transferrable but only by prior arrangement. Contact us on 0116 380 0525 or on office@ruralbusinessawards.co.uk to arrange a transfer.

Coupons cannot be exchanged for cash and are one use only.